KACE® Cloud

Release Notes

March 2024

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+
Apple
  • iOS 18+
  • iPadOS 17+
  • tvOS 26+
  • macOS 14+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 14+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

New features

New features in KACE Cloud:

  • Improved OS Support. KACE Cloud now supports the additional restrictions for macOS, iOS, and Windows:

    • macOS
      • Allow device to always be able to connect to USB device when locked (only for macOS with Apple Silicon)
      • Allow user to modify Touch ID or Face ID
      • Allow AirPlay incoming requests
      • Allow user to install configuration and certificate profiles
      • Allow account modification
      • Allow the device name to be changed
      • Prevent dictated content from being sent to Apple servers
      • Allow Siri
      • Allow Universal Control
      • Allow modifying the Remote Management Sharing setting in System Settings
      • Allow modifying Bluetooth Sharing settings in System Settings
      • Allow modifying Remote Apple Events Sharing in System Settings
      • Allow iCloud Freeform services
      • Allow modifying File Sharing setting in System Settings
      • Allow modifying Internet Sharing setting in System Settings
      • Allow creating new users in System Settings
      • Allow modifying Printer Sharing setting in System Settings
      • Allow modification of Startup Disk setting in System Settings
      • Allow modification of Time Machine setting in System Settings
    • iOS (supervised)
      • Allow iPhone widgets on a Mac that has signed in the same AppleID for iCloud
    • Windows
      • KACE Cloud now also supports 62 additional Windows CSP settings in Windows Custom Profiles released for Windows 11 23H2.

  • AMAPI Silent Authentication:

    For Android customers using AMAPI who would like to enroll devices without needing to create logins for their end users, KACE Cloud now supports silent authentication for both Samsung Knox and Android Zero Touch automated enrollment systems.

  • Operational Improvement:

    KACE Cloud now provides customers with the ability to provision their own tenants and activate new subscriptions on existing tenants. Upon purchase of a new subscription, the user listed as the provisioning contact will receive an automated email from KACE Cloud with an activation code and instructions on how to activate the subscription.

Beta Features

KACE Cloud releases features that are still in beta. If you wish to participate in the beta program, send an email to KACEProductMgmt@quest.com with your KACE Cloud tenant name and request to have these following features enabled.

NOTE: KACE Cloud is currently in a closed beta period for the features listed below. While the documentation for these features will not specifically mention that they are still in beta, please be advised that they are subject to change before final release.
  • Device Registration

    KACE Cloud now supports registering devices through direct installation of the KACE Cloud agent on a device, enabling agent-based management of those devices, including devices that do not support an MDM protocol, such as those running Microsoft Windows Server, or devices that are already managed through another MDM product.

    Once registered, customers can perform any of the agent-based management capabilities, such as Patching, Software Distribution, and Inventory.

    Any supported Microsoft Windows 10, Windows 11, Windows Server 2016-2022, and macOS 12 or later device can be registered with KACE Cloud.

  • Support for Microsoft Windows Servers

    Included with Device Registration is the ability to manage Microsoft Windows Servers 2016 or later (see System Requirements). You can now install software, retrieve device inventory, and patch Windows Server devices. However, you cannot perform any MDM-based management functionality, as Windows Server does not support the MDM protocol.

  • Support for co-managing devices with other MDM solutions

    Customers who have already invested in other MDM solutions, such as Microsoft Intune or VMWare Workspace One, can now register devices with KACE Cloud to utilize our patching, software distribution and inventory capabilities. Take advantage of our extensive Third Party app catalog and granular, policy-based patching solution to ensure your devices are secure without relying on Microsoft’s automatic update system.

  • Agent-based management functionality

    KACE Cloud now supports three primary capabilities that are available to registered devices: agent-based hardware and software inventory, distribution of software uploaded packages, and patching for Windows OS and Third Party apps for both macOS and Windows platforms.

For complete information about these features, visit the KACE Cloud Help Center.

Resolved issues

The following issues are addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Patch Statistics device counts are not limited to distinct devices. 8297
Error is shown in browser developer tools on Login page. 9470
Certificate data is not sent if a password is included. 8786
Android EMM Option Set timezone change causes Device Details to fail to display. 8852
Android KACE Cloud Connect app is logging exceptions. 8669
Header for User Provisioning "Add New SCIM Provider" is not fully shown. 8579
Function to clean up unenrolled Apple devices is timing out. 8793
Deploying an Apple VPP app to an unregistered user is failing. 4866
Security iOS Auto Update configurations handle some commands incorrectly. 9237
"Please configure at least one setting" validation is improved. 7764
Windows device unenrolls, but fails to initiate a remote wipe. 8788
Device phone numbers are not showing in reports. 8986
After editing a Restriction Set configuration applied to a device, it is no longer shown as applied to the device. 8982
Custom Profile editor is not filtering out settings for unreleased or unspecified versions of Windows. 8894
Custom Profile editor is showing wrong applicable version for some URLs. 9013
Custom Profile editor is not loading documentation text for URLs that start with ./Vendor. 8191
Custom Profile editor documentation text does not load for some settings. 8192
Custom Profile editor is not displaying warning if URL applies to unsupported version of Windows. 9011
Android Play Store apps are updated to show incorrect name. 8984
Android 13 devices are unable to silently enroll with Zero-touch. 8688
Apple VPP apps that fail to install are not being handled properly. 8828
Apple VPP app store identifiers are breaking some app installations. 9010
Error is logged when deploying KACE Cloud Agent on macOS. 9021
Apple VPP license counts are not correct after reclaiming license from user. 9083
Reclaiming licenses from Apple VPP apps is not working. 9075
iOS KACE Connect app is crashing when clicking search while apps are loading. 9091
Android EMM device does not enforce Passcode on Work Profile enrollment when device has no existing passcode set. 8591
Security Windows Feature Upgrade configuration Release Version dropdown contains invalid Windows version 22H1. 8074
Admin Portal is incorrectly showing expiration banner. 8503
Android KACE Connect app is crashing when installing an app. 9094
Improve AMAPI setup error handling for easier troubleshooting. 9115
Settings page is not loading data properly for user that is not a System Admin. 9427
Exception is logged during Inventory on Android AMAPI device with a SIM with no phone number. 8985
Android AMAPI Restriction Sets with multiple apps in Kiosk mode and Allow apps list can fail to install apps. 9416
Exception is logged when Restriction Set contains invalid apps in kiosk or allow/blocked apps lists. 9270
Device Detail app library filter menu shows "OS" filter twice on Apple Silicon macOS devices. 9422
Enrollment portal clipboard script is missing integrity attribute. 9513
Android EMM Wifi Configurations are not including Trusted Server Names in device configuration. 9440
Some timezones in Android Option Sets are not applying to EMM-enrolled devices. 9653
Patches in Patch Catalog are showing links to Patch Filters until installed on device. 9604
KACE Cloud patching is not detecting some 32-bit apps as installed. 9649
Error messages for some iOS Option Sets is incorrect. 9621
Enrollment portal is not blocking clients during maintenance window. 7767
Restriction Sets for iOS and Android not enforcing app selection when "Enable kiosk mode" is checked or using Allow/Block apps list. 9425
Licenses are being removed from tenants under certain circumstances. 9269
Saving the SSO button label with 265+ characters results in error. 9149

Known issues

The following issue is known to exist at the time of beta release. This should be resolved before GA.

Table 2: General known issues

Known Issue Issue ID
MacOS Agent App Inventory is unable to match up VPP iOS apps installed on compatible Apple Silicon macOS devices. 9707

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product



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KACE CloudHelp Center
Updated - March 2024